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Flexibility Archives | Underwood Executive | Executive Search & Talent Management

May 18
6

Stress drowning you out? What I learnt in 7 days of silence ……

By | Change, Results, Work Life Balance

Stress is an epidemic in our 21st century – most of us have experienced it or watched those around us suffer with it. It has become part of our modern lives with expectations of work, family, juggling social commitments and the pursuit of “when I get there…I’ll be happy” philosophy.

I see it working with stressed clients – those that have lost their energy and their desire. They have forgotten why they do what they do and seem a little sad and a little lost in their journey for happiness and fulfillment. I attended a client’s board meeting a few weeks ago and the Chairman admitted that their CEO had lost some of his “mojo”. They want to help him get it back. To see him stop, relax, reflect and refocus on the bigger picture of ‘what’s the point’ in all of this. It was a good reminder, that the leader sets the tone – so this personal clarity and realignment is critical when you are the one steering the ship and setting the example.

To walk my talk, I checked out last week. I left the country and headed for the mountains of Bali where I embarked on a journey of just that – silence, reflection and time to just stop. To remove all daily activity, stimulation and to rejuvenate. There was no wi-fi, no laptop, no iPhone, no contact with family, friends or clients, no email, no twitter, no Facebook …. there was nothing. I was apprehensive that I wouldn’t cope! But in reality it took less than 24 hours to switch off from the “outside” world and it was blissful. I really didn’t miss my daily ‘crutches’ or distractions!

I gave up my control freak, let go of my to do list and forgot the constant multi-tasking. This was a retreat to focus inwards. It certainly wasn’t what I would call a ‘normal’ holiday. No cocktails by the pool, eating whatever I want and long lazy sleep in’s. Now before you think I ran away to a “happy clappy” cult where we all sat around chanting, it was actually a profound reminder of the benefits of switching off.

In our group of 25, there wasn’t a dreadlock or nose-ring in sight; this certainly wasn’t a hippy commune in Nimbin. There were people from all over the world – successful entrepreneurs, a real estate agent, a builder, an advertising executive, HR manager, board director, retail manager, martial arts guru and even an ex AFL coach. However, it wasn’t about any of these labels or how we define ourselves in our lives back home. First and foremost, we were just individuals having some much-needed time out from our busy lives to give attention to the person we least give it to – ourselves.

A full detox from alcohol, caffeine, processed foods, media, technology and our daily addictions, we found ourselves experiencing the lows and highs of de-stressing our bodies, de-cluttering our minds, re-energising, being creative, feeling free and experiencing the magic of simplicity. I learnt the ability to switch off, I made new friends, I listened to different perspectives and concluded that perfection doesn’t exist – being in the present moment right here and now, is the most important thing of all.

Sometimes life can deliver an opportunity that puts us outside our comfort zone, as this certainly was for me. It is in these moments, when you’re least expecting it – you can learn the most profound lessons, see the most obvious with clarity and generate new and creative ideas that honestly just wouldn’t be possible in our normal day-to-day lives.

I left a lot of stress, stories about the past and worries for the future in those Bali mountains. I’ve returned grounded, refreshed, light and free….ready to paint a blank canvas.

Feeling like you need a re-start button? Visit www.oneliferetreats.net

Jul 08
5

Can you give up worry, fill your glass & become an Optimist?

By | Results, Success

Last week I decided to complete a psychological personality profile.  It had been about 10 years and I had asked a leadership team to complete them for a workshop, so thought it was only fair that I participate too.

You know the drill, 190 questions that you must answer truthfully and there is not right or wrong answer, don’t sit on the fence and pick what you are likely to do in the majority of situations. Okay – got it. Then I came across questions like “I feel a bit nervous of wild animals even when they are in strong cages” and “I admire the beauty of a poem more than that of a well-made gun”. Hmmmmm okay, I’ll give it a go and hope for the best! The little voice in my head said ‘yeh right, as if this is going to be an accurate assessment!”

Well, it turned out that I have high extraversion, an independent streak, a strong inner belief, assertiveness, transparency, honesty and confidence. The org psychologist said, “you’re a true optimist by nature”.  Am I? Glass half full? Yes, perhaps I am. I haven’t ever described myself that way. It got me thinking….how did this happen? When did I decide to see the best and not worry about the worst?

In my business career, one of the biggest moments was setting up a new business from scratch in October 2001 after September 11, the Ansett collapse and business confidence was extremely low.  I had people around me saying I was crazy to risk setting up a business in an already saturated market in such a climate. Honestly, I didn’t think about those external factors, they didn’t worry me, I was excited by the prospect of creating something great and I had an inner belief that it would be a success.

It’s this theme of ‘worry’ and ‘what if’; I see a lot of clients struggle with. The constant fear, the sleepless nights, worrying, the inability to take action because “ what if…” Then there’s the negative self-talk “of course this won’t work, it was a fluke, I won’t get that promotion and they’ll soon figure out I’m a fraud”. It goes on in the heads of some very senior and successful people.  It is this worry and perception of situations and what others think, that can cause a glass half empty approach to life. Being able to let go of this, change your thinking and work out that in the scheme of things – it really doesn’t matter what other’s think.

The moment I gave up worrying about what others might think and focused on what I thought and what I wanted to do – is the moment I become a true optimist.  Acting without the worry of what others think. A defining moment for me was creating a culture of flexibility in an industry renowned for long hours and high expectations.  I took on the attitude that said “I don’t care what other’s think”.  I knew it was what the business needed to attract and retain talented high performers long term.  For me to get to this point of feeling okay about flexibility I learnt what was holding me back.  I felt others would judge my work ethic. I had to let go of my belief that if I wasn’t working a traditional 60 + hour week, then I wasn’t demonstrating a strong work ethic. It took me a long time to be okay with that – but as an optimist, I knew it would deliver the right outcome. (My blog “winning respect – 10 ways to give up wanting to be liked” talks about strategies to let go of this worry as a leader).

Wikipedia describes optimism as an attitude that interprets situations as being best and extends to include that of hope. I am often heard saying in recruitment terms “hope is not a strategy”. If you are hoping that you are picking the right candidate or you are hoping that they will perform in the role, you have a real problem – as hope is not strategy. However, hope gives situations attraction, meaning and belief because sometimes no matter how great a strategy, you need positive belief in a situation. This optimism attracts, inspires and ultimately delivers success.

Try being an optimist – act without worry, believe the best outcome will surface and give things a go because as Henry Ford said, “whether you think you can or you can’t – you’re right”.

 

Sep 18
5

6 Lessons to Introduce Flexibility in Your Workforce

By | Culture, Flexibility

I have recently returned from speaking at the International Recruitment Conference in Fiji where the theme was “Recruitment at the Speed of Tomorrow”.  It was an inspiring couple of days learning about innovative ideas that are driving companies forward. In my session, I shared some of the key lessons I learnt whilst building a recruitment business and combating two of the biggest challenges in our industry – staff turnover and attracting top talent.  The recruitment industry doesn’t have a good record in this area and I met several companies who had appalling staff turnover! One company has an average staff turnover of 60%! The owner openly admitted that he doesn’t incorporate any flexible arrangements in his business. I have a feeling that this might not be the only issue, but let’s hope he might take on a few of the following ideas:

Lesson 1: Business culture enables flexibility or kills it

I learnt the hard way that the traditional recruitment culture of long hours, where client is king and being available 24/7 makes it pretty difficult to attract and keep the best talent long-term.  It doesn’t take long for people to get fed up from inflexible conditions. They  suffer from burn out or pressure from loved ones ultimately deciding they can’t successfully integrate a work life blend. The recruitment culture typically demands 8am meetings, expects after hours commitments and compulsory candidate calling nights. It doesn’t genuinely embrace flexible arrangements successfully. It wasn’t an overnight fix – changing culture, implementing innovative ways of doing things and getting staff to trust that the new way is okay takes time.

Lesson 2: A leader’s support and mindset makes it possible (or not)

During the conference discussions, there were many leaders who have identified this is as the biggest area that is holding them back from being a truly flexible employer – their own bias, trust issues and the way they have always done things. If a leader can’t successfully change their mindset to trust, support and believe that flexibility will work, it won’t. Forget it. Don’t bother trying to implement, it will fail. Part-timers will feel constantly watched, guilty and that they have to constantly justify their arrangement. Leading from the front is critical.

Lesson 3: Flexibility isn’t a fad that will go away…….learn to incorporate it

Work/life balance, flexibility, part-time, working from home…are increasingly being demanded. The show of hands during my presentation suggested that nearly everyone had experienced some type of request in the past 12 months. As a business leader, being on the front foot and being prepared for these requests can ensure a higher success rate.  Meet face to face, be open to new suggestions, and probe to find out the “real” reason for the request and a trial period might be a good starting point.  I remember setting up structures to help make it easier for me to accept a request eg: abolishing 8am weekly meetings and moving to daily meetings to ensure all staff had the opportunity to contribute.

Lesson 4: Productivity and performance won’t suffer, it will thrive

A quick survey of recruitment owners via rossclennett.com, showed me that the biggest concern they had in regards to implementing flexible arrangements was loss of productivity.   The thought of Consultants reducing their core hours, leads to an immediate concern for a reduction in billings.  In my experience, through the implementation of team structures and providing tools of trade, it actually had the opposite effect.  When given the autonomy, clear expectations and support, part-time Consultants proved that they could actually be just as or even more productive than their full-time counterparts.

Lesson 5: Essential ingredients for flexibility to work – teamwork & communication

Part-time successful Recruitment Consultants can’t exist or achieve significant results as a solo effort.  Through trial and error, it became apparent to avoid full-time resentment and other’s ‘picking up the slack’; team structures and communication systems were essential.  We moved from individual responsibility and accountability to team’s responsible for clients, jobs and candidates. It was the shared goals, offering full-time staff flexibility through buddy systems and days off, sharing of fees and rewarding team participation that proved that part-time ‘client facing’ roles did work.

Lesson 6: Take Action!

None of this is relevant, unless you are prepared to take action.  So many companies talk about flexibility, put in their employer value proposition and hope that things will change.  The best thing I ever did was jump in and give it a go. Our systems, structure and approach certainly weren’t perfect – I had to keep adapting and solving issues as they arose. But I can tell you that the outcomes and results were worth the sometimes-painful journey.  I was able to say goodbye to thinking about people issues 24/7, retention rates soared to 5 – 6 years per Consultant, succession plans were developed, new consultants called us to join our business and the financial results increased.

Organisations who value workplace flexibility and embrace it will stand out from the crowd. You’ll not only start attracting more and better performing Consultants, you will actually start retaining them too! Don’t miss the opportunity to gain an edge on the competition to build a more productive and sustainable consultant workforce through fostering a positive and flexible culture.

A flexible workplace culture WILL create high performing and productive Consultants who stay (AND attract others just like them)

Aug 17
6

People leave leaders…..the uncomfortable truth

By | Change, Empowerment, Leadership

Last week I went to a Women in Leadership lunch hosted by CEDA.  One of the speakers (Jane Caro) said, “we only change when it is too uncomfortable to stay the same”.  It really struck a chord with me.  It reminded me of several stages in my career, where this was the final straw and my catalyst for change.

One was a reminder, when this week, 12 months ago, I left my corporate role to start my own business.  The other was highlighted when one of my clients’ celebrated her 5th birthday in business this week.  In our session, I was genuinely excited for her. What a fabulous milestone! As a high achiever, she is still focused on being better and reaching her goals.

In that discussion, she asked me what were the major points for me in growing my last business that turned it from being a good business to that breakthrough moment when things were easier and it “just happens”.

I said there were 4 key things in my experience:

  1. Business Culture
  2. Empowering Leadership
  3. Retaining Key People
  4. Consistency of Service

BUT it was only when things were too uncomfortable to stay the same that things changed.

I remember that point like it was yesterday. I wrote two pages of frustrations (which I still have!) and all the concerns I had in the business at the time.  I felt completely overwhelmed looking at that list thinking where do I start?

One of the biggest issues that were causing emotional and financial pain was the turnover of staff. I have mentioned this before in previous posts, that in the recruitment industry this can be up to 45% and new Recruiters only last 8 months on average! I was certainly experiencing my fair share of turnover in the first few years and it was agonizing.

The impact to the bottom line is significant in terms of re-recruitment, re-training, lost revenue etc, but for me it was also the emotional cost. I remember sitting down with the owner and he said to me “Nicole, people leave leaders, not jobs”.  It was cutting.  It hurt my ego more than anything. My internal story went something like I’m a good leader, I believe in my people, I want the best for them – I just have high expectations.”  So, I decided to put together a spreadsheet of all the people who had left and look at the reasons they gave.  Now of course, some people never tell you the REAL reason for leaving so I decided to be really honest with myself and acknowledge what deep down I already knew to be true.  There was a combination of culture and leadership reasons – that was consistent.

It was at that point, I realised it was too uncomfortable to continue as things were.  Things needed to change, and fast.

Business culture – to change a culture overnight is impossible.  To move from a traditional recruitment culture of “client is king”, “core hours are 8am – 6pm”, “you are available 24/7”, “you always eat lunch at your desk (if at all)” and “taking calls before and after work is normal” was going be a big shift.  It required small steps starting from the top including a shift in mindset.  I remember when I first started coming in late on Friday morning so I could attend a pilates class, how uncomfortable it felt. I would creep back in the office hoping no one would notice.  Ridiculous in hindsight – I should have been promoting it.  This was my in-built belief that hours = work ethic.  I learnt to accept that my commitment and dedication wouldn’t be any less just because my actual number of hours were less. This was a big mindset shift that had to start at the top and was slowly filtered through. (I will be presenting at the RCSA conference in Fiji in 2 weeks on how I implemented this).

Empowering leadership – the statistics prove the theory that people leave leaders.  Not all the time, but it is certainly a contributing factor in a lot of cases and it was in mine.  I engaged a business coach and learnt that people’s perception of my leadership style and their experience of working for me was reality, not what I thought I was doing.  I had to embrace their reality and move to an empowering leadership style where my fundamental values and principles were still the same around performance, expectations and outcomes, but my delivery become more cohesive, consultative and empowering.

These two changes had significant positive impact on bottom line results and other performance indicators. But just as importantly (or more importantly) the effect on my job satisfaction, the enjoyment for the team, the transparency of our communication and a re-invigorated approach.  This allowed us to achieve two things that I often find companies struggle to accomplish.  We achieved employee’s desire for flexibility, work/life blend and career satisfaction with the company’s objective of a high performing team, revenue results and profitability.

We proved that flexible arrangements and productivity can co-exist and don’t have to be at the cost of the other. It was one of the biggest lessons in becoming a high performing and profitable firm where people wanted to work and stayed long-term.

To achieve this requires being uncomfortable and only then are we truly learning and becoming better than we currently are.

*My next post will discuss the other two areas of retaining key people and consistency of service.