Celebrate your wins as a pivotal part of this dynamic team of accounting professionals, providing the highest level of service in all areas.

Located in the Adelaide CBD, this boutique accounting firm upholds a dedicated client focus. Committed to working closely with clients and developing professional partnerships, there is a strong vision to provide their clients precise, best-in-class service delivery.  

The close-knit team is seeking an experienced and highly polished Client Services Officer for a 12 month maternity contract. Reporting to the Director, the position is a fusion of the corporate administrative function with a client-first approach, including practice management, concierge duties, operational bookkeeping and the provision of general professional support to the Directors.

Always one step ahead, with a can-do attitude, you will have experience in an accounting or financial services firm, including previous exposure to accounting practice management software. With a solid understanding of end-to-end practice operations, you will have first class customer service skills with the ability to use tact and diplomacy in all stakeholder interactions.

Celebrate your wins as a pivotal part of this dynamic team of accounting professionals, utilising your finely honed skills and polished outlook to provide the highest levels of service in all areas.

Applications should be forwarded to Nikki Hentschke in Word format. Confidential telephone enquiries are welcome to Nikki on 0438 955 410.

Lead & develop the customer experience strategy to help shape the future success for TAFE SA through asking what can be, rather than accepting what is

TAFE SA is South Australia’s largest vocational education and training (VET) provider and one of the largest in Australia. It is also a registered higher education provider, with more than one million students who have studied with TAFE SA since being established in 1971. Each year they accept more than 60,000 student enrolments and deliver training at over 300 locations right across South Australia. TAFE SA has a focus on a fresh start, involving transforming people lives’ through sustainable education and training to enable South Australians to gain the skills needed to embark on a new career. To support the implementation of this “fresh start”, a new role of Director, Student Engagement is now sought to lead TAFE SA’s student experience journey.

Reporting to the Executive Director, Community & Student Engagement, this role will lead a portfolio across Admissions and Onboarding, Apprentices/Trainees/Schools Student Hub, Student Services and Customer Feedback. Your immediate challenge will be to conduct a strategic review of the existing customer experience journey and develop a new roadmap of the entire student lifecycle. With four direct reports and a team of over 200 staff, you will proactively lead a large scale cultural change initiative to ensure a student centric lens is applied to every part of this major transformational project. Driving a culture of continuous business improvement, you will bring fresh insight and challenge the status quo, to ensure a more streamlined, centralised and efficient delivery of student support services in collaboration with education units.

A dynamic and resilient visionary who sees endless possibilities, you are motivated by delivering first class client centric support to customers through the consumer lifecycle. A demonstrated change agent and customer experience expert, you have proven capability in driving transformational change to improve service delivery and operational effectiveness. A natural and agile influencer, skilled at communicating at all levels of an organisation, you have experience partnering on a variety of business initiatives and projects. Having successfully led large mulit functional teams, you effortlessly take staff on a journey that drives organisational outcomes. Relevant tertiary qualifications are essential, coupled with proven experience operating within a complex and process driven commercial service environment.  
  
Lead and develop the customer experience strategy to help shape the future success for TAFE SA through asking what can be, rather than accepting what is.
  
Applications should be forwarded to Nicole Underwood in Word format. Confidential telephone enquiries are welcome to Nicole on 0409 149 419.