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Top Talent Archives | Page 2 of 2 | Underwood Executive | Executive Search & Talent Management

Jun 02
4

Staff mojo… how to plant the seeds of motivation

By | Empowerment, Results

This week one of my top performers was having a downday….she’d lost her mojo, was feeling ‘flat’ and told me she was struggling with motivation. “How do you keep motivated and inspired?” she asked me. As a leader, my stomach sank.  There is nothing scarier than a top performer who is feeling worn out…..as Leaders we get scared that if we don’t quickly ‘motivate’ them, they might drop their performance, burn out or dare I say it….leave. The pressure! I wanted to give her an answer, not any answer, a great answer that would make her feel valued, inspired,motivated and happy.  But the fact is there isn’t just ‘an answer’.

Can you really motivate someone? Especially in a 30 minute weekly meeting! Truth is it can’t be done. You can’t physically motivate another person. It is not something I can give to someone else to make them feel good again to conquer the world.  However, I can certainly influence them, share my experiences and ask them questions that may help them find their own internal motivation.

Firstly, what’s not working? What is it specifically that is making them feel disheartened, disinterested or demotivated? Is it just a once-off incident of something going wrong with a client, an internal disagreement or something bigger? Or is it an accumulation of things that have been niggling at them, with something that has made them snap that perhaps in isolation would not have been a big deal but now seems huge. Getting to the crux of their de-motivation is really important because once this is solved; that can often be the end of their bad patch and they return to a positive frame of mind.

In this circumstance, nothing was specifically going wrong with my Consultant. There wasn’t anything in particular that she was unhappy about. So it comes down to desire…..

Whatever job you do, you need to be clear on why you are doing it. What’s in it for you? What are the goals you are aiming for and the benefits you receive from doing what you do? I’ve always been a visual person and it might sound corny, but really having something in front of me to focus on gives me inspiration on days that perhaps aren’t perfect or going 100% my way.  Early in my career, working as a Recruitment Consultant, I had picture of a convertible at my desk – I was determined to have a sports car.  Those days when I didn’t want to pick up the phone and make a cold call or tell a candidate they didn’t get the job or it was 7pm at night and I was screening even more CV’s, I would look at that picture and find my inspiration and that extra mojo I needed to achieve success. As years went on the visuals changed – but there has always been pictures of something (holidays, houses, travel) or someone (family) to inspire me. And it works. I got that silver MG convertible at age 21 – the insurance was a killer! The moment you take your eyes off the goal, you can lose focus, ambition and drive.

So with a demotivated staff member – be clear on what their goals are. What is this person motivated by? Do they have visuals around them? Everybody aspires to something – as the leader we need to show the connection between what they do and how they can go about achieving it in their day to day work.

If this doesn’t work, the flip side is cost. I don’t like to use this method as much – it doesn’t have a nice warm and fuzzy attached to it like the benefit method does.  For example, I have had Consultants tell me in the past they aren’t motivated by money or they don’t aspire to a new house or an overseas holiday. They are happy as they are. Great. Really, that is great.  But you’re telling me you’re de-motivated, you have lost inspiration and are feeling flat – what is the cost to you, your career and your results if you continue this way? Perhaps things won’t be that great anymore.  It is getting them very clear that if they don’t make the calls, see the clients, fill the jobs, generate the results, then actually you won’t be in top performance and then they may not be in such a great place. The ultimate cost here is their job.  This can be the make or break conversation that either gets them back on track or a realisation that change is on the horizon.

Day to day, I have found several things that work as quick “motivation injections”:

  1. Have a conversation with someone who makes you feel good
  2. Read an inspiring article, quote or surf social media for new ideas and excitement
  3. Write down at least 1 new quantifiable goal that you really want to achieve
  4. Take 30 minutes to write a dream list – anything you ever wanted to achieve/have/own and there is no restrictions (dream big!)
  5. Put up a new visual for inspiration – photo/screen saver/picture
  6. Take action – do something that makes you feel uncomfortable (as this often generates big results eg: a new client)
  7. Write a love & loathe list (to re-focus on what you are good at)
  8. Plan a holiday & enjoy the research
  9. Buy a new book on-line
  10. Have a coffee, go shopping or plan a day off to “re-charge”

So for me – how do I keep motivated and inspired? My husband laughs as I’m telling him what I’m writing about – he says it’s the mortgage and my love for shopping that keeps me motivated! There is of course some truth to this – visual goals remember! But I do believe inspiration comes from around us as well as finding inspiration from within ourselves – it is not something someone else can give us or make us feel. I am certainly inspired by other people’s success or by a conversation or a presentation, movie or book.  But real inspiration, the type of inspiration that drives me to succeed and achieve, comes from within.

What tips and tricks do you use to stay motivated and re-focus when feeling flat?

May 23
6

You can’t steer a parked car …… should you manage your under-performer up or out?

By | Leadership, Performance, Retention

Under-performers, bottom quartile performance, staff that cost you money, employees that risk your reputation – those people in your team who just aren’t making the grade.  They keep us awake at night; they take up our leadership time with counselling, observations, reviews and numerous one on one discussions.  I’ve had my fair share over the years. The recruitment industry is notorious for staff turnover, usually the result of poor hires, incorrect culture fits, those lacking in the right competencies, motivational fit or we just got schmoozed by some new hot shot that convinced us they could cold call (music to our ears)!  The problem is when this happens to someone in your team do you performance manage out or up?

Of course the answer is – it depends.  If at the core, the match is right – motivation and culture fit, then you owe it to yourself and the individual to invest in coaching them up to top performance.  If you know in your heart of hearts that the long term alignment and values are out of whack – then count your losses and do it quickly. Don’t stretch out the pain and suffering for yourself, the existing team or the individual – it just makes it harder to cut the cord.

In my experience, the difference between top performers and those struggling to keep up, consistently comes down to one thing. Yes, that’s right, one thing.  And that’s action.  Taking action. Taking the right action. Taking the right action consistently.

Easy right? Come on, it really isn’t that hard or that difficult. People in general just waste a lot of time on the wrong things. Time and time again I find myself thinking “just do it”! Just get on the phone, just make that call, just see that client, just screen that CV and just make a decision! For goodness sake, it really isn’t that hard.

As a leader there is only so much you can do –you can lead a horse to water, but you can’t make it drink and you certainly can’t steer a parked car.

It ultimately comes down to desire – does the staff member want to be here? Do they want to achieve top performance and here’s the clincher….are the prepared to be coached and take the necessary action to get there?

What are the top 3 – 5 critical actions that this person must take to achieve top performance? Are you both clear what these tasks are and can you easily measure them? All jobs are made up of hundreds of little things and it is so easy to get distracted with emails, reactionary requests and time wasting through over preparation, research and blatant procrastination. Top performers are always organised, know what is important and get on with doing those things first.

I had a Consultant who worked for me for 7 years who achieved financial success, won new clients, built relationships with senior leaders in many corporate organisations in Adelaide and guess what? There was a time when she was an under-performer. I remember it so clearly. It was in her first 12 months and I was at the end of my tether with frustration over the mistakes she was making of no follow up, not asking great questions and not being face to face with clients.  The break-through moment was having an honest and direct conversation about where she was performing and where she needed to be. This conversation was not easy, but an essential first step to building top performance.  I asked if she wanted to be a top performer? Was she open to receiving feedback? Was she prepared to be uncomfortable in the journey?  Making it easier for me was the fact that she was completely receptive.  It was a tough 3 months of brutal honesty, lots of observation, feedback and coaching.  She responded with top performance resulting in increased revenue, quality of service, 7 years retention, inspiration to the team, a new zest of energy and respect.  She is a close friend and colleague to this day.

Performance issues don’t have to be a leadership headache.  It can be an opportunity to bring out the best in someone and give them their moment to shine.

People respect honesty and communication in any situation, but especially in the context of non-performance.  This is usually uncomfortable for both parties and is the elephant in the room no-one wants to talk about. If we don’t talk about it, maybe it will got away. It doesn’t. Under-performance can happen at any time to a new recruit or to a top performer after several years of success.  Our effectiveness as leaders is knowing how to have the conversation to turn it around and being committed to seeing the plan through.  Coming out the other side is a break-through moment that leads to ongoing top performance and success for you, the individual and the business.

Commit to increasing performance in your team – being uncomfortable is a small short-term price to pay for a long term top performance retention strategy.

May 06
4

From little things big things grow…are you overlooking support staff?

By | Recruitment

There is nothing that gets me fired up more than a company that ignores the importance of support staff and the role they play in an organisation’s success. I see it every day in recruitment.

A company hiring a Receptionist recently said “this is the least important role in our company; just send us some CV’s”. Where do I start with this? The Receptionist is the first person your clients see and speak to, financially, this is still a $60K – $80K decision (salary + on-costs + training time + recruitment fees) and if your company is anything like mine, this is the training ground for internal promotion and future top talent! Get this hire wrong and you will potentially lose business and harm the company’s reputation. On the flip side, if the Receptionist is smart, competent and professional – this reflects that your business is smart, competent and professional.

Every day companies are missing the importance of getting these administration and support roles right. At Entrée Recruitment, my current PA started as the Receptionist and another is now a Consultant – all groomed and trained from the front desk.  Think of the recruitment costs I saved, the culture fit I already had right, the reduced risk of a new hire and the delight in providing career development. A bigger picture perspective rather than this is “just the Receptionist” can give you a long term competitive advantage.

One of the most frustrating support roles to recruit is a Personal Assistant or Executive Assistant.  Typically they support a Senior Executive such as General Manager, Director or CEO and such an important role needs to be given the recruitment attention it deserves. Unfortunately, what generally happen is that it is delegated to HR to ‘find some resumes’ and the Executive only gets involved in the last interviews declaring that “no-one is suitable” and there is “no chemistry”.  Gee I wonder why? You didn’t get involved from the start, you didn’t meet the Recruiter and you didn’t give a personal briefing on your requirements. It is virtually impossible to recruit a PA for someone you haven’t met.

To get this right and save you time, money and long term headaches with hiring the wrong person means committing to the process upfront like you would to hire a Senior Executive. 

  1. Personal briefing – meet the Recruiter who will be recruiting this role for you. Ensure they can demonstrate experience recruiting similar roles, are knowledgeable of the market, salaries and can recommend a proactive recruitment strategy.  It’s okay to have HR involved, but the person this role supports must be at the briefing.
  2. $ – commit to paying top dollar for this recruitment, like you would for an executive recruitment campaign. You get what you pay for, so a resume  flicking race by 4 different recruiters is not going to deliver you a top notch candidate. Your role also loses its ‘exclusive’ factor when every Recruiter in town all ring the same candidates for the same job….”what’s wrong with this role?” “they must be desperate” will be what goes through the candidate’s mind.
  3. Realistic expectations – don’t expect international experience, shorthand, board experience and to pay $50K.  Experienced Executive Assistants will save you money and increase your productivity – pay for the privilege or reduce your expectations.
  4. Honesty about your strengths & weaknesses – being honest with yourself and the Recruiter about your leadership style and what has frustrated previous Assistants is a good thing! It will mean that the match will be more accurate and your new Assistant knows what they are in for. If you are like the famous Adelaide business owner who likes his highlighters lay out in particular order for a board meeting – tell us! If you want your coffee cup pre-warmed and stirred in an anticlockwise direction two times – we need to know (yes that was a Partner in a law firm!).
  5. History – what has/hasn’t worked in the past – think of your best Assistant in the past – what made them so effective? What has completely frustrated you about others?  Be clear on what you want to see in your next hire.
  6. Training – not all Assistants will do things the same way and of course as Leaders we like things done differently to.  Assistants can’t read your mind – tell them early in the relationship how you would like things done and always correct them if you want something different.  Don’t hope it will get better – it won’t.  Training from day 1 is essential to develop and nurture a great working relationship.
  7. Invest in time & feedback – would you let a senior manager go weeks on end with no feedback on their performance, especially if they weren’t meeting your expectations? Of course not, you would probably have a weekly meeting and give them specific examples of what is working and what isn’t.  Do the same with your Assistant – feedback is the only way people will keep doing the things you like and stop doing the things you don’t.

Over the years my best Assistants became business partners – a person I could trust, make decisions in my absence and rely on to help improve my business results. The worst Assistants took up my time, created more work for me and clashed with the rest of the team.

I have learnt that support roles are critical to business results, workforce harmony and leadership productivity. Invest upfront, get the fit right and never underestimate the power of an effective Assistant.

Can you easily re-call your best & worst Assistant? Tell me – I would love to hear!

One of my best EA hires – Niamh – congratulations on the birth of your little boy George this week.

Mar 17
4

How to retain top talent

By | Retention

The recruitment industry is notorious for high staff turnover. Statistics range from 43% (Staff Turnover: A Recruitment Industry Crisis) to the average length of service of a new Recruitment Consultant being 8 months! Ironic for an industry that specialises in recruiting the right staff for their clients to make a buck!

So interesting as I reflect on my recruitment career, that I too left my first recruitment role after exactly 8 months.  I didn’t leave because it was too hard or I wasn’t succeeding, in fact the opposite was true – I was out billing the existing consultants, thriving in a new corporate career and enjoying my interactions with clients and candidates.  I left because of leadership (lack of it) and culture.

I left the industry. I had no other job to go to. I didn’t have a clear idea of what I was going to do. The following year, I was put back on my path to success by two of my mentors Greg Savage and Ross Clennett.  They hired me to assist in the start up of the Adelaide office of Recruitment Solutions and what a refreshing approach! They practiced what they preached; they were only interested in top performance regardless of years of experience or age (I was only 21!). I was treated as an equal member of the team, they believed in me and I delivered what they expected – top performance. The outcome – I loved the culture, was inspired by the leadership and stayed.

Two different examples and two different outcomes based on the same criteria.

Now 9.5 years into leading Entrée Recruitment in Adelaide, I have learnt many of my retention lessons the hard way – through making mistakes in the first place.  I won’t say its fool proof, but I am confident the recipe is working as the average length of service for my consulting team is 5 years.  Some of the key ingredients include:

  1. Recruit the right people – competencies, attitude and culture fit is mandatory.  Forget experience and length of service in a similar role.
  2. Believe in them – assume people want to perform at their best and relate to them as a top performer, don’t expect anything less.
  3. Empower others – being the leader doesn’t mean making all the decisions and that I know best.
  4. Flexibility – give people the tools and freedom to achieve their goals.
  5. Feedback –recognising top performance ensures that it happens again and people learn the most when they are uncomfortable.

How can you retain top talent? It’s not about money and perks such as days off for your birthday and free yoga classes – although nice and staff will appreciate it, it isn’t what gets them to stick around long term. Its 2 things – leadership and culture.

Become a better leader, have great systems and an inspiring culture.  Only then can you attract the top talent that will stay.