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Top Performance Archives | Underwood Executive | Executive Search & Talent Management

How to Lose a Good Employee in 10 Ways

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

How to lose a good employee in 10 ways

Losing a good employee can be costly and disruptive, but it often comes down to avoidable mistakes. At Underwood Executive, we know that taking care of candidates is just as critical as finding the right fit for a role.

Here are 10 of the ways companies lose great talent:

  1. Lack of clear communication & expectations
  2. Poor induction & onboarding processes
  3. Failing to recognise individual contributions
  4. Micromanagement
  5. Lack of growth opportunities
  6. Ignoring work-life balance
  7. Overlooking company culture
  8. Poor leadership
  9. Compensation that isn’t fair market rate
  10. Lack of ongoing  support

So, what is our professional opinion? We believe that proactive candidate care is essential to employee retention. Our approach prioritises clear communication and ongoing support to ensure that talent is taken further. With a 98% retention rate, our commitment is to create lasting, successful matches between candidates and our clients

 

How Underwood Executive Can Elevate Your Company’s Performance

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

Underwood Executive  is more than just a recruitment firm—we’re a value-adding partner in your business growth. Beyond finding top talent, we provide strategic insights that help align your team with your organisation’s long-term goals.

Our deep industry expertise allows us to not only identify candidates who are a perfect fit but also offer guidance on leadership development, and organisational culture.We focus on the bigger picture—how the right people can drive innovation, improve efficiency, and elevate your company’s performance. With Underwood Executive, you gain more than just exceptional talent; you gain a partner committed to adding value at every stage of your business journey.

Join our Talent Community

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

At Underwood Executive, we specialise in finding high performing talent for executive level positions, specialised leadership roles, and niche positions. As we continue to grow and evolve, we’re committed to nurturing a vibrant talent community. By joining our community, you’ll be the first to know about exciting roles and exclusive opportunities, including silent searches for key positions.

Why Join Our Talent Community?

Exclusive Opportunities: Participate in silent searches for roles that may not be publicly advertised
Stay Connected: Engage with like-minded professionals and industry leaders within our network
Career Connections: Even if you’re not actively seeking a new role, establishing a connection, means you’ll know exactly who to contact when you are ready

At Underwood Executive, we utilise a range of sourcing strategies including silent search, market mapping, and direct approaches. This means many of our vacancies are not listed on our website. If you are looking for a specific role or are interested in joining our talent community, please contact us:

[email protected]
(08) 8214 8020

 

“Taking Talent Further”

 

“I think we’ve found our unicorn!” 

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

“I think we’ve found our unicorn!”

This phrase was music to my ears this week after a client interviewed our recommended executive candidate for a leadership, C-suite, and hard-to-fill role. It’s moments like these that highlight the unique value we bring to our clients at Underwood Executive.

In the world of executive search, the term ‘unicorn’ is often used to describe the ideal candidate – someone who possesses an exceptional blend of skills, experience, and cultural fit that seems almost mythical. When taking on new job briefs, it’s common for clients to admit they are on the lookout for such a unicorn. We often share a laugh and say we aren’t miracle workers, but we understand the underlying seriousness of their needs.

Finding these unicorns isn’t easy, but it’s a challenge our executive search team thrives on. We dedicate ourselves to understanding the intricacies of each client’s needs, the nuances of their corporate culture, and the specific demands of the role. This deep dive allows us to craft a targeted talent acquisition strategy, ensuring we not only find top-tier candidates but also those who will seamlessly integrate and drive success within the organisation.

Our recent success story is a testament to this meticulous approach. After an extensive search, countless interviews, and rigorous evaluations, we presented a candidate who surpassed our client’s expectations. The moment our client declared, “I think we’ve found our unicorn!” was a gratifying affirmation of our efforts.

At Underwood Executive, we pride ourselves on our ability to uncover and attract these elusive unicorns. Our team combines industry expertise, extensive networks, and innovative search techniques to ensure we bring the best talent to the table.

If you’re in need of finding a unicorn for your organisation, let’s discuss how we can help. Our tailored talent acquisition strategies are designed to meet the unique challenges of leadership and C-suite roles, ensuring we find the perfect match for your needs.

Bad Hire?

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

Have you ever reflected on a ‘bad hire’ to analyse where you went wrong and how you recruited the wrong person?

During the interview process, there are often signs that you might ignore or disregard – especially when you are faced with a strong interview performance or a particularly charismatic candidate.

Here’s what to look for:

Excessive Self-Promotion – they dominate the conversation, consistently steer discussions back to themselves, and focus on their achievements without acknowledging team efforts or collaboration.

High Turnover in Previous Roles – they have a history of short tenures or frequent job changes, often leaving roles abruptly or vague explanations for leaving.

Overemphasis on Money – focusing primarily on salary, benefits, or perks rather than the job responsibilities, company culture, or growth opportunities.

Inconsistent Information – discrepancies between what was stated on the resume, during the interview or what is on their LinkedIn profile.

Hard To Find Referees – they find it difficult to track down previous employers or direct line managers to verify their job performance and instead offering colleagues or clients to speak to.

Inability to Answer Questions – evading questions or providing vague responses without specific details. Turning the question back to you the interviewer, and essentially not demonstrating the required knowledge or skills for the position.

Recruiting the best person is a big investment of time, energy and resources. Watch out for some of these tell tale signs and stay focused on the job requirements, as well as you company culture fit, to get it right the first time.

Exciting Announcement

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

We are thrilled to announce the promotion of Julie Bennett to Associate Director at Underwood Executive.

Julie joined us in June 2021 with a talent acquisition career spanning over 20 years in both Australia and the USA, giving her valuable international talent expertise across multiple industry sectors, functional disciplines and geographies.

For those of you that know Julie – you already understand her genuine nature, care and her deep commitment to trusted advisor relationships. She is always authentic in her communication, professional in her conduct and optimistic in her approach. We highly value her commitment to our vision and being a key brand ambassador for executive search.

Congratulations Julie – we look forward to you continuing to develop and grow your career here at and contributing to finding our clients the best executive talent in the market.

How to select the right candidate…what the perfect resume won’t tell you

By | Executive Resumes, Executive Search, Interviewing, Performance, Recruitment

Finding talent, interviewing, recruitment, hiring, search and selection ….it’s easy! It’s not rocket science. How hard can it be, get resumes, interview, have a chat, make an offer – done! If only this was true….

This week I was asked how do you pick the right person at interview? How long have you got?! The person asking was disillusioned by a highly talented person leaving to take a very similar role elsewhere with the only obvious added benefit seeming to be ‘working closer to home’.  The another business associate was being challenged by picking someone from 20 great resumes that all seemed to have the right technical experience.  Both were apprehensive due to incorrect hires in the past that initially looked right on paper. They were desperate for the secret ingredient, the right answer, the one thing that I could tell them that they didn’t know to ask at interview to get it right.

Subsequently, I attended  a meeting with a client who was completely frustrated and surprised when what they thought was a ‘perfect hire’, resigned after 2 months.  They too wanted to know where did they go wrong, when the resume appeared to be perfect?

First and foremost – recruiting people is not easy. Picking the right person is even harder.  We do it every day here at Underwood Executive and see, hear, talk and advise clients on how to do it better. It is an ongoing battle for most business owners – finding, sourcing and selecting the right people.

Here’s what all three situations had in common – you must look beyond what’s on paper and what’s technically being said at interview and hire for culture and motivational fit.

I agree that skills and experience are important.  They are necessary in the recruiting process, but what causes you headaches and performance issues goes well beyond being able to do the job, it’s a person’s ability to fit in and being in the role for the right reasons.

How do you determine this? It’s not fool proof, but here are some quick guidelines to follow in a search and selection process to increase the odds:

  1. Technical skills & experience – is easy to assess from a resume, very factual, qualifications, systems experience etc. Some level of experience is still needed for most roles.
  2. Competencies –what are the competencies they need to do the job eg: strategic thinking, decision making, achievement drive. The key is that they must give a SPECIFIC example of a time when they have demonstrated this competency. This will usually occur in 3 parts (tell me about a time when…., what did you do and what was the outcome). If they don’t give a specific, they haven’t demonstrated the competency. Don’t ignore this – even if the resume is fantastic – if they can’t answer these questions, we follow the rule of thumb that past behaviour is a predictor of future behaviour.
  3. Motivation – this is often the trickiest part of the interview to assess. It involves asking questions around why they want the job, what is their perfect job, what other jobs have they applied for, why have they left previous jobs, what makes them stay with an employer, what makes them leave, who has been their favourite boss, who inspires them and why, where has been the best/worst culture they have worked in. Did I mention why they want this job? Not just any job. Why this job above all others in the market? And then tell me again why you want it – make sure they convince you.
  4. Warning signs – this is usually around behaviour during or post interview. For example, I had a candidate tell me they would call me Monday to confirm their interest in an opportunity, they called Tuesday at 5pm. For me and our culture, this is a warning sign they wouldn’t fit in as one of our values is integrity – you do what you say you will do.
  5. Reasons for leaving – don’t ever accept the first reason.  I ask several times on the same job – tell me what were your reasons for leaving? What else contributed to you leaving? What other reasons were behind this decision? Probe, probe, probe and look for patterns of behaviour.

Always include motivation and culture questions in an interview and actively listen to what is (and sometimes what isn’t) being said at interview.  In my experience, motivation and cultural fit is more important than skills and experience.  The culture fit and motivation buys you loyalty, commitment and top performers, who in the long term outshine the power CV with a technical answer for everything at interview.  Go with your gut – will you and your team enjoy working with this person every day of the week? And whatever you do – don’t “hope” that it will work out – it never does. Hope is not a recruitment strategy.

Underwood Executive takes out 9 medals & named Australia’s Executive Recruiter of The Year 2020

By | Leadership, Performance, Recruitment, Results, Success

At Underwood Executive we are delighted to announce that we have been named Executive Recruiter of the Year 2020 by HRD Magazine for the third year in a row. We have won a total of nine medals in Australia’s Top Recruiter Awards in the following categories:

  • Executive Recruitment – Gold Medal
  • Professional Services– Gold Medal
  • Banking & Financial Services – Gold medal
  • Sales & Marketing – Gold medal
  • Overall Recruiter of the Year – Silver medal
  • Healthcare – Silver medal
  • Human Resources – Silver medal
  • Construction & Engineering – Bronze medal
  • IT, Technology & Digital – Bronze medal

We are very proud to be acknowledged in these national awards. Most importantly, these awards are recognised by our clients and represent the service they receive, the results we generate and the relationships we build. It’s a genuine recognition of these peer relationships we invest in and value in our consulting practice that mirror our own ethos around culture, leadership and high performance. Awards like these are so important to our team, as they give us an opportunity to reflect and celebrate our point of difference and appreciate the impact we are having on businesses, people and their careers.

Now in our ninth year of business, Underwood Executive is consistently dedicated to the executive search market and winning gold in this category is an absolute thrill and a very proud moment for us. In the past 12 months, we have been accredited with the AESC (Association of Executive Search Consultants), which is an exclusive global industry profession that sets the highest quality standards in executive search and leadership consulting worldwide.

As the only recruitment firm in Adelaide with this membership, it further reinforces our commitment to providing the highest quality standards in executive search and recruitment. The executive search market demands that we become a trusted advisor to our client’s business and we work hard to find them the highest performing talent in the market – talent that they couldn’t otherwise access. We acknowledge the responsibility we have in representing our client’s businesses and how we contribute to their overall success by finding them their most important assets – their people. We are absolutely committed to the fundamental principles of search and are consistently advising our clients on the benefits of this approach – these awards reinforce that our client’s value this approach and the return on investment.

Founder & Managing Director Nicole Underwood says “With dedication, discipline and consistency. The team at UE are united, with team goals, aligned values and a high care factor about what they deliver. We are very clear about who we will and won’t do business with – there has to be an alignment in terms of people, culture and leadership. We choose to work with organisations who are dedicated to getting this formula right. When you know what you stand for, it makes it much easier to say no. From day one, I have held an unwavering dedication to building this business with that mindset; with the discipline to consistently have a ‘high touch’ relationship service with C-suite level decision makers.”

Underwood Executive is an exclusive executive search and talent management consultancy based in Adelaide specialising in sourcing C-suite, leadership and hard to fill positions. Please contact us here.

 

Stop talking! 4 ways to reduce your communication intensity

By | Communication, Leadership

We are all aware that openness and transparency is on the desirable list for a leader and that employees generally demand even greater communication and honesty in today’s leader.

However………..Are you an over-sharer? Do you talk as you think? Have you got so many thoughts running through your head, that you assume your team must know everything that is going on?

Sometimes there is such a thing as too much when it comes to communication and this of course can be confusing when leaders are constantly told to communicate more often, with greater transparency and in a variety of ways.  Use of social media, targeted emails, company wide communications, tele-conferences, sending a group text, use of company newsletter etc. Aren’t we communicating enough?

I recently conducted some coaching with a leader on the back of some feedback he had received relating to his communication effectiveness.  It turned out he was an over-communicator. Examples included sending emails and demanding action during meetings – where his directive would continue to change through-out the meeting as the emails were ‘pinging’ into inboxes all around the office.  His behaviour would also involve significant verbal communication in the hallway and informal designated ‘catch up’s’ rather than sticking to official one on one meetings.

So what? He likes to communicate – better than no information and a closed-door right?

Here’s the problem. When you over-communicate and overload people with your verbal diarrohea and a barrage of emails, what happens? Your team can feel distracted, micro-managed, overwhelmed, unsure of the direction you want them to take, confused and that you are being authoritarian in your approach. Ultimately, your message is lost – no matter how good your intent.

Here are 4 ways you can positively reduce your communication intensity:

  1. Stop and reflect before you speak – what is it that you want to communicate? Start with your intent or what you want to happen/achieve.  Never leave this to the end of your communication. People will be actively listening when they know what is expected of them upfront and the context of your message.
  1. Delivery – what is the best mode of delivery for this message? Is it verbal? Email? Face to face? Group? If you are giving someone feedback or any piece of communication that could be construed negatively or where the meaning could be misinterpreted, face to face is best. Email is good for instructions or re-confirming deadlines or verbal agreements.
  1. Impact – before you blurt out what is on your mind, consider the other person.  What impact is your message going to have? Consider your delivery – how you are going to say it? You can communicate the same message and meaning without being so direct and blunt that you catch the other person off guard and put them on the defensive.
  1. Pause power – actually pausing, allowing you to take a breath, before you open your mouth, is a real opportunity to get clarity. Maria Shriver said “Sometimes when you pause, you will realise you’re going to have to hold yourself back from acting out on your ego and first impulse”.

I agree that we need honesty in communication – the more transparent we can be, the more we keep things simple and we can learn a lot from ourselves and each other by having these honest conversations.  It’s when our communication is rushed, too frequent and full of loaded emotion that it can become distracting and overwhelming for those around us, especially those who look to us for leadership and direction.

So for the over-communicators out there, I will leave you with this: Consider your message, pause, use delivery with good intent and consider a shorter version in our time-poor lives, as succinctness is the key to more effective communication.

How to get the X factor of presence

By | Confidence, Success

At the end of last term, it was my daughter’s turn to be the VIP for the week in her reception class.  This is a confidence building strategy which involves the girls being interviewed by the Principal at the front of the class being asked about her family, favorite things, hobbies etc. Parents are invited along, the session is completely documented and then a full wall display including photos and quotes from the VIP is put up in the classroom.  It is truly impressive.

There were two things that really stood out for me.  The first was the process, where everyone, (her teacher, classmates, Principal and us as parents) was asked to contribute by saying what they admire about Charlie.  It was amazing to hear the perceptive things girls at the age of five were contributing. Quite frankly, it floored me. I can only imagine what this does for their self-esteem and confidence. The second thing was what the Principal said about Charlie …… she has presence.  Of all the beautiful things she said, she mentioned ‘presence’ three or four times.  She said that every time she sees or interacts with her, she is struck by the mere presence that she commands in a room or situation.

It got me thinking about this intangible presence and how to get it.

I like to think of it as charisma, the x factor, that something you can’t quite put your finger on.  That feeling when someone who has presence walks into a room and you feel their energy. Put simply, it is that unknown factor or the unexplainable thing, which adds a certain value to that person where you are drawn to listen to what they have to say.

I believe having this presence goes a long way to making a successful Recruiter.  I have seen those who ‘have it’ and those who have had to develop it and the difference in their success can be significant.

When trying to define it with Consultants in the past we have discussed public speakers, sales people, celebrities and people in our own lives to help us get clear on what this presence is and how to develop it.  I think some people are just born with it – and maybe this is already Charlie (think of me when she’s about 15!) and others can develop it and fine-tune it to assist in business meetings, presentations and winning new work.  There is just something about it that makes us want to be around these people and hear what they have to offer.

After a brainstorming session with Consultants on presence and how to get it, a range of ideas came flooding forward and the five main themes included:

  1. Body language – stand tall, look confident, carry yourself in a way that attracts attention. One Consultant mentioned that image is still really important in making a great first impression.
  2. Communication – speak with conviction; be concise and sharp in delivery.  It is rare to be engaged by a waffler!
  3. Listening skills – ability to make everyone feel important and heard.  I’ll never forget my interaction with a particular speaker some years ago. After her talk I went to speak to her, and while I was talking to her, she kept looking right past me to see who was more important in the room that she could be talking to.
  4. Know what you want – be able to lead and control a conversation to stay on track and gain an outcome.  Being clear on your message and what you stand for.
  5. Demonstrate with stories and real examples – people with presence have the experience to back up the theory.  They can easily share a story or re-count examples to demonstrate their point, making it easy to connect with them.

People who have presence inspire, engage and more often than not, educate others in a way that stimulates our thinking and questions the status quo.  As a Recruiter, you need to stand out from the crowd just to be given an opportunity to deliver your presentation.  Presence can be a significant competitive advantage.

Who do you know that has presence and what advantage do you think this gives them?