Director, Student Experience

  • Transform & Innovate Customer Experience
  • Champion Organisation Wide Change
  • Contribute to Future Success

Join an organisation that is dedicated to delivering an outstanding student experience.

This South Australian organisation has a continued focus on transforming people’s lives through sustainable education to enable South Australians to gain skills needed to embark on a new career. With a dedication to delivering an outstanding student experience and providing a dynamic culture, a Director Student Experience is now sought to lead all aspects of the student journey, from admission to graduation, by building on a framework for student engagement success.

Reporting to the Executive Director, Community & Student Engagement, this role will be responsible for delivering on the strategy of the existing customer experience journey, whilst continuing to develop a roadmap of the entire student lifecycle and moving it forward. With four direct reports and a team of over 200 staff, you will proactively lead a large-scale cultural change initiative to ensure a student centric lens is applied to every part of this major transformational project. Driving a culture of continuous business improvement, you will bring fresh insight and challenge the status quo to ensure a more streamlined, centralised and efficient delivery of student support services in collaboration with education units.

A dynamic and resilient visionary who sees endless possibilities, you are motivated by delivering first class client-centric support to customers through the consumer lifecycle. Your senior expertise will include driving transformational change to improve service delivery and operational effectiveness. A natural and agile influencer, skilled at communicating at all levels of an organisation, you will have proven experience partnering on a variety of business initiatives and projects within the education sector. Having successfully led large multi-functional teams, you effortlessly take staff on a journey that drives organisational outcomes. Post graduate qualifications in management, business, education or a relevant field is essential, coupled with proven experience operating within a complex and process driven environment, with education/VET industry experience.
  
Lead and develop the customer experience strategy to help shape the future success through asking what can be, rather than accepting what is.
  
Applications should be forwarded to the attention of Julie Bennett in Word format. Confidential enquiries are welcome to Julie on 0431 742 034.

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